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Shipping & Returns

Shipping

We offer free delivery to local customers. We define "local" by your proximity to our depot in Northamptonshire. Shipping charges for customers outside of this area are clearly displayed at checkout when you place your order, if you are unsure about shipping or have any other special requirements please contact our sales team or use the tool below:

Most items are delivered by our courier Lombard Direct, deliveries can take up 2-3 working days from when you place your order. We may ship your items in one or more consignments depending on the nature of the order.  

Pallets: 
All heavy, bulky items will be shipped on a pallet and delivered by lorry. The lorry will have a tail lift and driver will wheel the item as far as they can with a pallet trolly. This is known as a kerbside delivery.

Look up your delivery charge (1 full pallet)

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Delivery Charge:  

 

Cancellations and Returns Policy

You have the right to cancel or return your order within 7 working days following receipt of your goods. This includes your right to cancel your order under the Distance Selling Regulations. You will receive a full refund including the original postage and packaging for the order if the charge was levied with your original order and the goods are returned in full. The cost of returning items is down to you and you are responsible for any returned goods until they reach our location. We will refund returns postage only for goods which are faulty, damaged or sent to you in error. It is your responsibility to ensure that the goods are suitable for the use to which you intend putting them to. Goods returned will only be accepted by Eco Dry Energy Ltd provided that they are returned unused, in original condition and in their original packaging.

It is the customer’s responsibility to arrange insurance with the carrier when returning goods to cover possible damage or loss in transit for the full value of the item.

You will be refunded or credited within 30 days for goods returned under the above terms. Your statutory legal rights are not affected by this policy.